Complaints &Claims 抱怨和索赔信函



  For Delay in Shipment (由于发货延迟而抱怨)

  Dear Sirs ,

  The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.

  Please look into the matter as one of urgency and let us have your reply as early as possible.

  For Poor-Packing (由于包装不妥提出索赔)

  Dear Sirs ,

  We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement.

  Sincerely yours , XXX

  For Damage of Goods (由于货物损坏而抱怨)

  Dear Sirs,

  Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked.

  We trust you can understand that we expect the compensation for our dam aged goods.

  For Incomformity(由于货物不符而抱怨)

  Dear Sirs ,

  On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today. We can only presume that a mistake was made and the children clothes were for another order.

  As I have several customers waiting , please arrange for the replacements at once.