课件简介

告知好、坏消息：

　　好消息：

　　I am pleased

　　delighted

　　happy to tell

　　inform

　　advise you that ...

　　坏消息：

　　I regret 网

　　am sorry to tell

　　informwww.Examda.CoM

　　advise you that ...

　　We regret that ...

　　环境： (complete these sentences using phrases for referring and giving good or bad news.)

　　a. ___________________________ your order for some cupboards, _____________________ we have had to increase the price.

　　b. ____________________________ your application for a post as secretary, ______________________________ that we would like you to start work as soon as possible.

　　c. _________________________________ your application for a post as secretary, ______________________________ that you were not successful.

　　d. _________________________________ our telephone conversation this morning, ______________________________ that your car is now ready for you to collect.

　　6. 说明你所能做的和不能做的：

　　We are unable to ...

　　We are able to ... (www.Examda。com)

　　We have been forced to ...

　　环境：

　　You cannot lower your prices.

　　We regret that we are unable to reduce out prices.

　　You have had to raise your prices because the government has increased the sales tax.

　　We have been forced to raise our prices because the government has increased the sales tax.

　　However, you can give them a discount of 5% if their order is for more than $8,000.

　　We are able to give you a discount of 5% if your order is more than $8,000.

　　With regard to their second question, you cannot accept payment in Egyptian pounds but you can accept US dollars or Euros.

　　We are sorry that we are unable to accept payments in Egyptian pounds but we are able to accept US dollars or Euros.